Privacy policy
Effective Date: 01 November 2025
Last Updated: 01 November 2025
1. Introduction
This Privacy Policy describes how Twone (“we”, “our”, “us”) collects, uses, stores, protects, and manages personal information when users visit or interact with our website www.twone.in. Your privacy is extremely important to us, and we are committed to safeguarding any information you share while using our services. By accessing the website, browsing our products, creating an account, making a purchase, or communicating with us through any channel, you consent to the practices and terms described in this document. If you do not agree with these terms, you are advised to discontinue further use of the website.
2. Scope of This Policy
This Privacy Policy applies to every individual who visits or interacts with Twone.in, including website visitors, customers, account holders, and anyone who communicates with us through email, SMS, WhatsApp or other supported channels. It covers all information collected through the Twone website and the digital services we offer. However, this Policy does not govern the data collection practices of third-party websites that may be linked from our platform. We encourage users to read the privacy terms of any external site before interacting with it.
3. Information We Collect
Twone collects personal information in two ways: information voluntarily provided by you and information automatically generated when you interact with our website. When you place an order, create an account, submit a form, or contact us, we may collect details such as your name, email address, phone number, billing and shipping addresses, and optional demographic details like date of birth or gender. If you register for an account, we also collect login credentials, saved addresses, wishlist items, purchase history, and account preferences. When payments are made, details such as UPI information or card data are processed securely through Razorpay; Twone does not store or retain full card information. Any messages, inquiries, complaints, or attachments sent through email, WhatsApp, or website forms also become part of your communication records.
In addition to voluntarily shared information, certain data is automatically collected when you browse the website. This includes your IP address, browser type, device information, time zone, pages visited, products viewed, time spent on each page, and general usage behavior. Cookies placed on your browser help maintain your cart, remember your login, improve website performance, personalize your browsing experience, and provide analytical insights. System logs may also collect error reports, crash information, and diagnostic data necessary for maintaining website security and performance. All such data is processed in accordance with Shopify’s security infrastructure.
4. How We Use Your Information
Your information is used to ensure seamless operations, enhance user experience, and maintain the security of our platform. When you place an order, your information allows us to confirm your purchase, process payment, prepare items for dispatch, and keep you informed through order and delivery updates. Account-related data assists in saving your preferences, synchronizing your wishlist, maintaining login sessions, and offering personalized suggestions based on your browsing behavior. Communication records are used for resolving queries, supporting customers, addressing concerns, and improving the quality of our service.
We also use your information for operational and analytical purposes, such as improving website design, enhancing performance, monitoring traffic patterns, and identifying any technical issues that may need correction. If you choose to receive marketing communication, we may use your information to share updates about new products, sales, and exclusive offers. You may withdraw this consent at any time. In order to protect Twone and its customers, certain data is used for fraud detection, identity verification, and secure transaction monitoring. Additionally, some information is retained to meet legal, regulatory, and accounting requirements.
5. Legal Basis for Processing Data
We process your personal information under several lawful grounds. In cases where you voluntarily subscribe to newsletters, create an account, or opt into marketing, the processing is based on your consent. When you place an order or request a service, the processing becomes necessary to fulfil contractual obligations. Certain processing activities are carried out in Twone’s legitimate business interest, such as improving website performance, preventing fraud, and understanding customer behavior. Finally, some data processing is required to comply with legal obligations related to taxes, accounting, and regulatory reporting.
6. Cookies and Tracking Technologies
Twone uses cookies, tags, and similar technologies to enhance your browsing experience. Cookies support essential website functions such as maintaining your cart, keeping you logged in, enabling a secure checkout process, and remembering your preferences during future visits. They also allow us to analyze site performance, identify user behavior, understand frequently visited pages, and display relevant product recommendations. You may disable cookies through your browser settings, but doing so may affect functionality or limit your ability to use certain features of the website.
7. Marketing and Communication
Twone may send transactional messages related to your orders, including confirmations, shipping updates, and delivery notifications. We may also send promotional messages about new product launches, discounts, sales events, personalised recommendations, or feedback requests, but only if you have opted to receive such communication. You may unsubscribe from marketing messages at any time by clicking the link provided in our emails, replying “STOP” to SMS, or writing to contact@twone.in. We do not share your contact information with any external marketing companies.
8. Data Storage and Retention
All personal data collected on Twone.in is stored securely on Shopify’s encrypted servers. We retain your information for the duration necessary to fulfil the purposes outlined in this Policy. Account information remains available until you request deletion or until the account remains inactive for an extended period. Billing and order history may be retained for up to three years to comply with financial and legal obligations. Communication records remain stored for operational and quality assurance purposes for a period determined by internal policies. Marketing data is retained until you unsubscribe or withdraw your consent. Once the retention period expires, your data is securely deleted or permanently anonymized.
9. Data Security and Protection
We take data security seriously and implement multiple layers of protection to safeguard your information. This includes SSL encryption across the website, secure payment gateways, password-protected databases, restricted access to internal systems, and continuous security monitoring to prevent unauthorized access or misuse. Shopify’s infrastructure also ensures compliance with global security standards. While we take all reasonable precautions, no digital platform can guarantee absolute protection against online threats. By using the website, you acknowledge the inherent risks associated with internet-based data transmission.
10. Sharing of Information
Twone may share limited and necessary information with trusted third-party partners who assist in operating our business. These partners include Shopify for website hosting, Razorpay for secure payment processing, SMS and email communication providers, courier companies responsible for deliveries, and governmental authorities when legally required. Each partner receives only the information necessary for performing their specific role, and they are strictly prohibited from using your data for any other purpose.
11. International Data Transfers
Although Twone operates exclusively within India, your information may be stored or processed on servers located outside India due to Shopify’s global hosting infrastructure. Such transfers are performed in accordance with international privacy standards and include strict safeguards to ensure the continued protection of your information.
12. Your Rights
As a user of Twone.in, you have the right to access your personal data, request corrections to inaccurate information, ask for deletion of your data, or request a copy of your data in a portable format. You may also withdraw marketing consent at any time or raise objections to specific forms of processing. If at any point you wish to exercise these rights, you can write to us at contact@twone.in with the subject line “Data Access Request.” We will verify the request and respond within a reasonable timeframe.
13. Children’s Privacy
Twone.in is intended only for individuals aged eighteen years and above. We do not knowingly collect information from minors. If you are a parent or guardian and believe that a minor has provided personal information without consent, please contact us immediately so that we can delete the data.
14. External Links
The website may display links to third-party sites such as social media platforms, payment gateways, blogs, or other resources. Twone is not responsible for the privacy practices, content, or security of these external websites. Users are encouraged to read the privacy policies of any external platform before engaging with it.
15. Policy Updates
Twone reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes made will be posted on this page along with an updated “Last Updated” date at the top of the document. Continued use of the website after such changes constitutes acceptance of the revised terms.
16. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising in relation to this Policy or your use of Twone.in will fall under the exclusive jurisdiction of the courts located in Nagpur, Maharashtra.
17. Contact Information
For any questions, requests, complaints, or concerns regarding this Privacy Policy or our data practices, please contact us at:
Twone
Plot No.40, Venuwan Housing Society
Near Friends Colony, Katol Road
Nagpur, Maharashtra – 440013
Phone: +91 87937 06769
Email: contact@twone.in
Website: www.twone.in