Terms of service
Effective Date: 01 November 2025
Last Updated: 01 November 2025
Welcome to Twone.in, the official e-commerce platform owned and operated by Twone, a sole proprietorship registered in Nagpur, Maharashtra, India. These Terms & Conditions constitute a legally binding agreement between the customer (“you”, “your”, “user”) and Twone (“we”, “our”, “us”). By accessing, browsing, or using Twone.in, you acknowledge that you have read, understood, and agree to be bound by all the terms, conditions, policies, and notices contained in this document. If you do not agree with any part of these Terms, you are advised to discontinue the use of the website immediately.
These Terms & Conditions govern your use of the website, the products and services offered on the platform, interactions with customer support, and all transactions conducted through Twone.in. Twone may update, amend, or replace these Terms at any time without prior notice. The most recent version will always be available on this page, and continued use of the platform signifies acceptance of the updated Terms.
1. Eligibility to Use the Website
By using Twone.in, you confirm that you are at least eighteen years of age or are accessing the website under the supervision of a parent or legal guardian. You confirm that you are legally capable of entering into binding contracts under applicable Indian laws. You further agree to use the website only for lawful purposes and in accordance with these Terms & Conditions. Twone reserves the absolute right to restrict access, terminate accounts, block transactions, or refuse service to any user who violates these Terms or engages in fraudulent, abusive, or suspicious activity.
2. Account Registration and User Responsibilities
Certain areas of Twone.in may require customers to register and create an account to access or purchase products. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Twone will not be held liable for any unauthorized access caused by negligence or sharing of login details. You agree to promptly update any personal information, including your phone number, address, or email address, to ensure proper communication and delivery. If Twone suspects any misuse, fraudulent activity, or violation of Terms, your account may be temporarily suspended or permanently terminated at our discretion.
3. Product Information, Availability, and Pricing
Twone makes every effort to provide detailed and accurate descriptions, product images, sizing information, and pricing on its website. However, due to lighting variations, screen display differences, and manufacturing processes, slight variations in colour, texture, print placement, or finish may occur. These natural differences do not constitute product defects and are not grounds for refunds. All sizes are approximate and may vary marginally across batches.
Prices displayed on Twone.in are subject to change without prior notice and do not include shipping charges or applicable taxes, unless explicitly stated. Twone reserves the right to modify product availability, discontinue items, change pricing, or correct typographical or technical errors. If an order is placed for a product incorrectly listed or priced due to system errors, Twone reserves the right to cancel the order and inform the customer. If payment has already been processed in such cases, Twone will issue store credit or follow internal resolution guidelines, in accordance with our no-refund policy.
4. Orders, Payments, and Verification
When you place an order on Twone.in, it is considered an offer to purchase the selected product. Twone may accept or decline this offer at its discretion. Orders are deemed confirmed only upon successful payment and internal verification by Twone. Payments can be made through secure online methods such as UPI, credit/debit cards, wallets, and net banking via our trusted payment partner Razorpay. Twone does not store, access, or retain your full payment details at any stage.
Twone may cancel an order if payment fails, appears fraudulent, is flagged by the payment gateway, or violates internal security guidelines. In such cases, the customer will be informed via email or SMS. Twone reserves the right to limit quantities, block suspicious accounts, or restrict orders to prevent misuse or abuse of promotional offers.
5. Shipping, Delivery, and Risk Transfer
Our Shipping & Delivery Policy outlines the complete process for order dispatch, expected timelines, courier operations, and customer responsibilities. Once an order is shipped from our warehouse, the responsibility for delivery transfers to our third-party logistics partners. The risk of loss, tampering, or damage to the product transfers to the customer upon dispatch. While Twone will make every effort to coordinate with courier partners and assist customers in resolving concerns, we are not liable for delays, courier errors, or external factors beyond our control.
6. Returns, Refunds, and Exchanges
Twone follows a strict no-refund policy under all circumstances. Customers are advised to review product descriptions, size charts, model references, and fabric details before placing orders. Our Refund & Return Policy explains the complete procedure for exchanging products, eligibility conditions, timelines, and quality inspections. Exchanges may be allowed only if the product is returned in unused, unwashed, and original condition with all tags intact. Twone reserves the right to reject any return that does not meet the standards outlined in the Policy.
7. Promotional Offers, Discounts, and Coupons
From time to time, Twone may introduce promotional offers, seasonal sales, discount codes, referral benefits, or limited-time deals. These offers are subject to specific terms, validity periods, and usage conditions. Twone may modify, suspend, or terminate promotions without prior notice. Discount codes cannot be combined with other ongoing offers unless explicitly specified. Promotional benefits are not redeemable for cash and cannot be transferred or exchanged.
8. Intellectual Property Rights
All content available on Twone.in—including product images, videos, text, graphics, logos, brand elements, layout, and software—is the exclusive property of Twone. No user may reproduce, distribute, modify, publish, display, or exploit any content from the website without obtaining explicit written permission from Twone. Unauthorized use of intellectual property may result in legal action under applicable trademark and copyright laws.
9. Prohibited Activities and User Conduct
You agree not to misuse the website or engage in activities that may harm Twone or other users. Prohibited activities include attempting to gain unauthorized access, interfering with website functionality, attempting to reverse-engineer or copy website content, placing fraudulent orders, using automated scripts or bots, transmitting harmful code or viruses, or engaging in any activity that disrupts or damages Twone’s operations. Twone reserves full authority to block access, cancel orders, or pursue legal action if such behaviour is detected.
10. Limitation of Liability
To the fullest extent permitted by law, Twone shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website, inability to access it, or reliance on information presented on the platform. Twone is not responsible for losses arising from technical failures, delays, loss of data, unauthorized access to your account, courier issues, or inaccuracies in product information. In all circumstances, Twone’s liability is limited strictly to the amount paid by the customer for the specific order concerned, subject to our store-credit and exchange policies.
11. Third-Party Services and External Links
Twone.in may contain links to external websites, payment gateways, social platforms, or third-party resources. These external sites operate independently and are not controlled by Twone. We are not responsible for their content, privacy practices, terms, or services. Accessing external links is entirely at the customer’s discretion, and Twone recommends reviewing the respective policies of those websites before interacting with them.
12. Communication, Electronic Consent, and Notices
By using Twone.in, you consent to receive communications from us electronically, including order confirmations, shipping updates, promotional content, policy changes, and customer service responses. These communications may be sent through email, SMS, WhatsApp, or notifications on the website. Customers may unsubscribe from promotional communication at any time by following the instructions provided in those messages.
13. Indemnification
You agree to indemnify, defend, and hold harmless Twone, its proprietors, employees, partners, and affiliates from any claims, liabilities, damages, losses, or expenses—including legal fees—arising from your misuse of the website, violation of these Terms, infringement of intellectual property, or breach of any laws. This indemnification obligation continues even after you cease using the website.
14. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute relating to the use of Twone.in, transactions conducted through the website, or matters arising from these Terms shall fall under the exclusive jurisdiction of the courts located in Nagpur, Maharashtra. By using this website, you agree to submit to this jurisdiction.
15. Dispute Resolution and Legal Proceedings
In case of any disagreement or conflict, both parties agree first to attempt resolving the matter amicably through direct communication. If the issue remains unresolved after reasonable efforts, it shall proceed to formal legal resolution under the jurisdiction specified above. Twone may maintain documentation, logs, and communication records as evidence in such proceedings.
16. Amendments and Policy Updates
Twone reserves the right to update, revise, or replace any section of these Terms & Conditions at any time without prior notice. Continued use of Twone.in after such changes constitutes acceptance of the updated Terms. Customers are encouraged to revisit this page periodically to stay aware of the latest Terms governing the website.
17. Contact Information
For any queries, concerns, feedback, or clarifications related to these Terms & Conditions, you may contact us using the following details:
Twone
Plot No.40, Venuwan Housing Society
Near Friends Colony, Katol Road
Nagpur, Maharashtra – 440013
Phone: +91 87937 06769
Email: contact@twone.in
Website: www.twone.in